Where creativity meets clarity, and vision meets action.
Audience: New AfterSales Reps
Tools Used: Articulate Rise, Adobe Illustrator
The Problem
New AfterSales reps are not always accurately transferring cases internally to our Repair Teams. This oversight causes significant delays in case progression and negatively impacts the guest experience.
The Solution
I created an eLearning to help new AfterSales reps master how, when, and to who to transfer cases with our internal Repair Teams. Many new reps struggle to complete all required steps to successfully transfer a case internally, and so, this eLearning will introduce an original memory device to help learners memorize and understand the process.
Short knowledge checks will be used throughout the eLearning to ensure engagement and that the right actions are taken during real case handling on the floor.
In-person and remote options
Our office is conveniently located in Manhattan. A place to gather, grow, and reconnect.
Our Services
Explore our range of services designed to help you move forward with confidence, wherever you're headed next.
Meet the Team
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Monet Goode
FOUNDER
With a vision for building something meaningful, our founder brings a blend of big-picture thinking and hands-on experience.
They set the tone for everything we do. -
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Emmett Marsh
SALES MANAGER
Focused, approachable, and driven by results, our sales manager is all about building strong relationships. They help connect people to the right solutions—with clarity and care. -
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Eleanor Parks
MARKETING DIRECTOR
Creative and strategic in equal measure, our marketing director brings fresh ideas to every campaign. They turn insights into action and help our message resonate with the right audience. -
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Karl Holland
CUSTOMER SERVICE MANAGER
Friendly, attentive, and always ready to help, our customer service manager ensures every interaction is a positive one. They keep communication clear, timely, and human.
